When an Unexpected Call Turned Into $200K—And Why Outbound Still Drives Growth
Lead for Decision-Makers (COOs · CX Directors · Founders): At CP Spike, we’ve seen how leaders in customer-experience and operations turn their service engine into a growth engine—retrieving both revenue and loyalty from outbound, not just support. A Story to Start In 2022, a mid-sized SaaS company (we’ll call it “SoftWave”) launched an outbound programme […]